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Chapter 8
Troubleshooting

This chapter describes some problem situations, which may arise, and the solutions to them.

Overview

If you encounter printing difficulties, please refer to the appropriate section.

If, after following the advice in these documents, the LevelOne Wireless Printer Server still does not function properly, please contact your dealer for further advice.

Hardware & LAN Problems

Problem No. 1
All the LevelOne Wireless Printer Server's LEDs are off.
Solution No. 1
Check the power supply or power connection.
Problem No. 2
LevelOne Wireless Printer Server's status light continuously stays lit.
Solution No. 2
Reset LevelOne Wireless Printer Server by unplugging the power supply and plugging it back in.
Problem No. 3
LevelOne Wireless Printer Server's status light and power light stay on continuously and do not turn off.
Solution No. 3
Reset the LevelOne Wireless Printer Server by unplugging the power supply or by pushing the reset push button, if fitted.
Problem No. 4
The LevelOne Wireless Printer Server unit can not be found on the LAN, so configuration is not possible.
Solution No. 4
If using 10/100BaseT:
  • Check the Hub. The link LED for the port to which the LevelOne Wireless Printer Server is connected should be ON. If it is Off, there is a problem in the network cable.
  • On the LevelOne Wireless Printer Server, check the LED(s) next to the connector. If the LED is not ON (or neither LED is On, if there are 2), the network connection is not working.
    Check the Ethernet cable and connectors.
If using TCP/IP:
  • Ensure that there are no routers between the LevelOne Wireless Printer Server and the PC used for configuration.
  • Ensure that the PC used for configuration has the TCP/IP network protocol installed. Test its network connection by seeing if you can locate other LAN devices from the PC. (e.g. Use Network Neighborhood and try to browser the network.)
Problem No. 5
I am using DHCP, and getting an IP Address conflict involving the LevelOne Wireless Printer Server.
Solution No. 5
If the LevelOne Wireless Printer Server is left on, but the DHCP server is turned off, then the LevelOne Wireless Printer Server will retain its IP Address without the DHCP Server being aware of it. Simply reset the LevelOne Wireless Printer Server so it will obtain a new IP Address.
This problem would also arise if you assigned static IP Address, which is within the range used by the DHCP server. If so, use another address which is NOT within the range used by the DHCP server.
Problem No. 6
The Wireless is not working.
Solution No. 6
  • Make sure the PCMCIA card is inserted (check the WLAN LED).
  • If the LevelOne Wireless Printer Server is in "Infrastructure" mode, make sure the LAN port is not connected.
Note! WPS-0100 and WPS-0100 USB will disable the wireless if LAN connection is detected.

 

AppleTalk (Macintosh)

Problem No. 1
Why do I get an incorrect printout?
Solution No. 1
Some possible reasons are:
  • You may have chosen Binary encoding to print the file. Try to use ASCII encoding.
  • Some of the fonts, which are in your print file may not be supported by the printer. Try selecting LaserWriter 7 instead of LaserWriter 8.
Problem No. 2
Can't find the LevelOne Wireless Printer Server's name in the Chooser.
Solution No. 2
Try the following:
  1. Make sure that AppleTalk is on (the button next to Active is highlighted in the Chooser).
  2. Make sure the printer has been on and in the READY state for a few minutes.
  3. Make sure the printer has not been renamed since its last appearance in the Chooser.
  4. If the printer resides on a network with multiple zones, make sure the correct zone is selected from the AppleTalk Zones box in the Chooser.
Problem No. 3
My document didn't print to the right printer.
Solution No. 3
Check the following:
  • Another LevelOne Wireless Printer Server with the same name may have received your print job. Ensure all LevelOne Wireless Printer Servers have unique names.
  • Make sure your application output encode is set to ASCII. If not, change it to ASCII.
Problem No. 4
My file doesn't print with the correct fonts.
Solution No. 4
Try changing your printer driver to LaserWriter 7.
Problem No. 5
My EPS file doesn't print with the correct fonts.
Solution No. 5
This is a problem that occurs in some application programs. Try downloading the fonts contained in the EPS file before printing the saved EPS file.
Problem No. 6
I can't select the "Remaining from:" item in the print dialog box.
Solution No. 6
If you have selected the Layout value, "2 Up", or "4 Up", you cannot access the Remaining from item. Choose other selections.
Problem No. 7
A cover page prints either on the first or the last page of the document.
Solution No. 7
Select one of these solutions:
  • Turn the cover page feature off.
  • Insert extra page breaks in your document to avoid the cover page printing on the first or last page of your document.
  • Install the Apple LaserWriter 7 driver. You are having trouble printing with the Apple LaserWriter 8 driver.
Problem No. 8
Why do I have trouble printing with the LaserWriter 8?
Solution No. 8
Your application software may not be compatible with the LaserWriter 8 driver or your system may not meet the requirements of the LaserWriter 8 driver. Use the Apple LaserWriter 7 driver instead.
Problem No. 9
The colors on my printed output do not match the colors on my computer screen.
Solution No. 9
When the printer receives a color file, it tries to match the printed output color to the screen color. Sometimes the printer cannot match up the colors as closely as wanted. To alleviate this problem, perform the following steps:
  • Choose "Calibrated Color/Grayscale" in the Print pop-up menu in the Print Options dialog box. The printer will make adjustments to match the colors.
  • Check your monitor to make sure all settings (for example, brightness) are adjusted correctly.
Problem No. 10
When I send a print job, I get a PostScript Command error or no print out.
Solution No. 10
Check the communication protocols. The computer, LevelOne Wireless Printer Server and printer must all be configured to the same communication protocol.(either Binary or ASCII).
To configure your system:
  1. Choose which protocol you are going to use. You should check your printer; it may not give you a choice.
  2. Set your printer to the correct protocol.
  3. Use the computer's Print submenu to configure your computer to use the protocol you have chosen.
  4. Configure the LevelOne Wireless Printer Server to use the same protocol as the printer and computer.

 

Windows Printing Problems

Problem No. 1
When I tried to install the Printing software for Peer-to-Peer printing, I received an error message and the installation was aborted.
Solution No. 1
This may be caused by an existing installation of the printer port software. Before attempting another installation:
  • Remove the existing installation
  • Restart your PC
To remove an existing printer port installation:
  1. Open Start - Settings - Control Panel - Add/Remove Programs
  2. Look for an entry with a name like "Shared Port", "Shared Printer Port", " Print Server Driver" or " Print Server Port".
  3. Select this item, click "Add/Remove", and confirm the deletion.
Problem No. 2
On Windows 95, I installed the Print Port Driver for Peer-to-Peer Printing, but when I selected a port on a LevelOne Wireless Printer Server and clicked "Add", the printer was not installed.
Solution No. 2
Try installing the Printer using the standard Windows tools, as follows:
  1. Start the Add Printer Wizard.
  2. Select Network Printer when prompted "How is the printer attached to your Computer?" and click Next.
  3. When prompted for the Network Path or Queue, enter a dummy value such as \\123, as shown below. (Do NOT select Yes for "Do you print for MS-DOS programs?")
  4. The printer wizard will display a message stating that "The Network Printer is off-line". This is OK. Continue the Add Printer Wizard until finished.
  5. Go to the Printers folder (Control Panel-Printers). The printer icon will be grayed out indicating the printer is not ready.
  6. Right-click the Printer, and select Properties. Then select the Details tab, as shown below.
  7. Click the Add Port button. On the resulting screen, select Other, then Printer Server, as the port to add, as shown below.
  8. Click OK to see the Print Port Configuration screen, as shown below.
  9. Click the Browse Device button, select the desired LevelOne Wireless Printer Server, and click OK.
  10. Click OK to return to the Printers folders, and right-click on the Printer. Ensure that the Work off-line option is NOT checked.

The Printer should no longer be grayed out, and is ready for use.
Problem No. 3
I connected and configured a WPS (Windows Printing System) printer as described, but I can't get the print job to print.
Solution No. 3
Printer drivers for WPS printers poll the printer before sending print data. Since the printer is networked, the printer is not found and no data is sent. The solution is to add your printer as a network printer as described in Solution 1 above.
Note: The screens shown in Solution 1 are from Windows 95. Other versions of Windows may look slightly different, but the process is identical. If available, Sharing for the printer should NOT be enabled.
Problem No. 4
When printing from some software applications such as Power Point, it takes a long time and the print out is incorrect.
Solution No. 4
The problem is due to the printer, which is being configured to Start printing after the first page is spooled. To change this setting:
  • Go to Control Panel - Printers and click on your printer.
  • Then select File - Properties - Details.
  • When the Details screen appears, click the Spool Settings button.
  • When the Spool Settings dialogue box appears, choose Start printing after last page is spooled and click OK.
Problem No. 5
A printing device connected to the LevelOne Wireless Printer Server port cannot print or prints garbage.
Solution No. 5
Check the following:
  • Cable connection between LevelOne Wireless Printer Server and printer.
  • Serial port configuration, if a serial device.
  • Printer driver in the application program or Windows matches the printer.
Problem No. 6
The Configuration button on the Printer Status screen in BiAdmin is grayed out, even though my printer is bi-directional.
Solution No. 6
The button is unavailable if the printer is busy. You must wait until the printer is idle.



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