This chapter describes some problem situations, which may arise, and the solutions to them.
If you encounter printing difficulties, please refer to the appropriate section.
If, after following the advice in these documents, the LevelOne Wireless Printer Server still does not function properly, please contact your dealer for further advice.
Problem No. 1
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All the LevelOne Wireless Printer Server's LEDs are off.
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Solution No. 1
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Check the power supply or power connection.
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Problem No. 2
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LevelOne Wireless Printer Server's status light continuously stays
lit.
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Solution No. 2
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Reset LevelOne Wireless Printer Server by unplugging the power supply and
plugging it back in.
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Problem No. 3
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LevelOne Wireless Printer Server's status light and power light stay on
continuously and do not turn off.
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Solution No. 3
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Reset the LevelOne Wireless Printer Server by unplugging the power supply
or by pushing the reset push button, if fitted.
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Problem No. 4
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The LevelOne Wireless Printer Server unit can not be found on the LAN,
so configuration is not possible.
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Solution No. 4
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If using 10/100BaseT:
If using TCP/IP:
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Problem No. 5
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I am using DHCP, and getting an IP Address conflict involving the
LevelOne Wireless Printer Server.
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Solution No. 5
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If the LevelOne Wireless Printer Server is left on, but the DHCP server is
turned off, then the LevelOne Wireless Printer Server will retain its IP Address
without the DHCP Server being aware of it. Simply reset the LevelOne Wireless
Printer Server so it will obtain a new IP Address.
This problem would also arise if you assigned static IP Address, which is
within the range used by the DHCP server. If so, use another address which is
NOT within the range used by the DHCP server.
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Problem No. 6
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The Wireless is not working.
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Solution No. 6
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Problem No. 1
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Why do I get an incorrect printout?
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Solution No. 1
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Some possible reasons are:
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Problem No. 2
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Can't find the LevelOne Wireless Printer Server's name in the
Chooser.
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Solution No. 2
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Try the following:
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Problem No. 3
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My document didn't print to the right printer.
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Solution No. 3
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Check the following:
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Problem No. 4
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My file doesn't print with the correct fonts.
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Solution No. 4
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Try changing your printer driver to LaserWriter 7.
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Problem No. 5
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My EPS file doesn't print with the correct fonts.
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Solution No. 5
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This is a problem that occurs in some application programs. Try
downloading the fonts contained in the EPS file before printing the saved EPS
file.
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Problem No. 6
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I can't select the "Remaining from:" item in the print dialog
box.
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Solution No. 6
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If you have selected the Layout value, "2 Up", or "4 Up", you cannot access
the Remaining from item. Choose other selections.
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Problem No. 7
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A cover page prints either on the first or the last page of the
document.
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Solution No. 7
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Select one of these solutions:
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Problem No. 8
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Why do I have trouble printing with the LaserWriter 8?
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Solution No. 8
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Your application software may not be compatible with the LaserWriter 8
driver or your system may not meet the requirements of the LaserWriter 8 driver.
Use the Apple LaserWriter 7 driver instead.
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Problem No. 9
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The colors on my printed output do not match the colors on my computer
screen.
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Solution No. 9
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When the printer receives a color file, it tries to match the printed
output color to the screen color. Sometimes the printer cannot match up the
colors as closely as wanted. To alleviate this problem, perform the following
steps:
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Problem No. 10
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When I send a print job, I get a PostScript Command error or no print
out.
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Solution No. 10
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Check the communication protocols. The computer, LevelOne Wireless
Printer Server and printer must all be configured to the same communication
protocol.(either Binary or ASCII).
To configure your system:
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Problem No. 1
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When I tried to install the Printing software for Peer-to-Peer printing,
I received an error message and the installation was aborted.
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Solution No. 1
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This may be caused by an existing installation of the printer port
software. Before attempting another installation:
To remove an existing printer port installation:
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Problem No. 2
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On Windows 95, I installed the Print Port Driver for Peer-to-Peer
Printing, but when I selected a port on a LevelOne Wireless Printer Server and
clicked "Add", the printer was not installed.
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Solution No. 2
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Try installing the Printer using the standard Windows tools, as
follows:
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The Printer should no longer be grayed out, and is ready for use.
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Problem No. 3
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I connected and configured a WPS (Windows Printing System) printer as
described, but I can't get the print job to print.
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Solution No. 3
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Printer drivers for WPS printers poll the printer before sending print
data. Since the printer is networked, the printer is not found and no data is
sent. The solution is to add your printer as a network printer as described in
Solution 1 above.
Note: The screens shown in Solution 1 are from Windows 95. Other
versions of Windows may look slightly different, but the process is identical.
If available, Sharing for the printer should NOT be enabled.
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Problem No. 4
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When printing from some software applications such as Power Point, it
takes a long time and the print out is incorrect.
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Solution No. 4
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The problem is due to the printer, which is being configured to Start
printing after the first page is spooled. To change this setting:
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Problem No. 5
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A printing device connected to the LevelOne Wireless Printer Server port
cannot print or prints garbage.
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Solution No. 5
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Check the following:
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Problem No. 6
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The Configuration button on the Printer Status screen in
BiAdmin is grayed out, even though my printer is bi-directional.
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Solution No. 6
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The button is unavailable if the printer is busy. You must wait until the
printer is idle.
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